Privacy Policy

Privacy Statement

This privacy policy sets out how Wefone Ltd uses and protects any information that you give Wefone Ltd when you use this website.

Wefone Ltd is committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with. The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Wefone Ltd may update or change this policy from time to time by updating this page. You should check this page from time to time to ensure you are happy with any changes.

UK GDPR & Data Protection Act 2018

We are registered under the Data Protection Act and comply with UK GDPR and the Data Protection Act 2018 in all our dealings with your personal data. We are committed to protecting your privacy and ensuring your data is handled securely and transparently.

Use and Collection of Personal Information

In general you can visit our website without telling us who you are and without revealing any information about yourself. If, however, you use our site to communicate with us you will be asked to provide certain information such as your contact details. We will store this data and hold it on a computer or otherwise.

We may use information that you provide:

• •For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.
• •To provide you with the products and services you have requested from us.
• •To communicate with you about your account, services, or support requests.
• •To send you important updates about our services, security alerts, and administrative messages.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data, or contact us at hello@wefone.co.uk.

We may disclose your personal information to third parties:

• •If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.
• •To protect the rights, property, or safety of Wefone Ltd, our customers, or others.
• •In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

Cookies

We collect information directly from you in a number of ways. One way is through our use of 'cookies'. Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website. They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.

Cookies are small text files that are placed on your computer's hard drive by websites that you visit. They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you. This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to using our products or services we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

Managing Cookies

The rules about cookies on websites have changed. If you are uncomfortable with the use of cookies, you can manage your cookie preferences through our cookie consent banner, or disable cookies on your computer by changing the settings in the preferences or options menu in your browser. You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer. You can also delete any cookies that are already stored on your computer's hard drive.

However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work. This is because some of the cookies we use are essential for parts of our website to operate. Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit https://www.allaboutcookies.org/.

If you do not wish to accept cookies from our website, please use our cookie consent settings to manage your preferences. Alternatively, you may opt out of receiving information from us by e-mail, telephone, or post. Our phone number is 0333 880 1001, or you can e-mail us at hello@wefone.co.uk.

Security

We endeavour to take all reasonable steps to protect your personal information. We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk, including encryption, access controls, and regular security assessments.

However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights:

• •Right to Access: You have the right to request copies of your personal data.
• •Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
• •Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• •Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• •Right to Object: You have the right to object to our processing of your personal data, under certain conditions.
• •Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

You have the right to ask us not to process your personal data for marketing purposes. We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose. You can exercise your right to prevent this happening by contacting us.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at hello@wefone.co.uk or call us at 0333 880 1001.

Data Retention

We will retain your personal data only for as long as necessary for the purposes set out in this privacy policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Contact Information & Data Requests

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you. Any request should be sent in writing to:

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the bottom of this policy. You are advised to review this Privacy Policy periodically for any changes.

Complaints

If you have any concerns about our use of your personal information, you can make a complaint to us using the contact details above.

You can also complain to the UK Information Commissioner's Office (ICO) if you are unhappy with how we have used your data.